At Xemsis, we are committed to delivering your skincare products in a timely, safe, and efficient manner. This Shipping and Delivery Policy outlines our shipping process, estimated delivery timelines, applicable charges, and related terms. By placing an order on xemsis.com, you agree to the terms stated in this policy.
Order Processing
- All orders placed on our Website are processed within 24 to 48 business hours (excluding weekends and public holidays).
- Orders received after business hours will be processed on the next working day.
- You will receive a confirmation email or SMS with your order details once the order is successfully placed.
- After dispatch, a tracking number will be provided to monitor shipment status.
Shipping & Delivery Timelines
We strive to deliver orders at the earliest, but actual delivery timelines may vary based on location and unforeseen circumstances.
Estimated Delivery Times
- Metro Cities: 3-5 business days after dispatch.
- Non-Metro Cities & Remote Areas: 5-7 business days after dispatch.
Note: Delivery timelines may be affected due to high order volumes, weather conditions, logistical disruptions, or national holidays.
Shipping Charges
Domestic Orders:
- Free shipping on all prepaid orders above ₹2000.
- A standard shipping fee of ₹80 applies to orders below the free shipping threshold.
- Cash on Delivery (COD) orders may carry an additional processing fee.
Order Tracking
- Once your order is dispatched, you will receive a tracking link via email or SMS.
- You can track your order status anytime using the tracking number provided.
- If you face any issues with tracking updates, please contact our customer support team.
Delivery Conditions
- Delivery Address: Customers must provide a complete and accurate shipping address at checkout. Changes cannot be made once an order is dispatched.
- Failed Delivery Attempts: If the courier partner is unable to deliver due to an incorrect address, non-availability, or refusal to accept, the order may be returned to us.
- Reshipping Charges: If a failed delivery occurs due to customer error (e.g., incorrect address or non-responsiveness), additional reshipping charges may apply.
- Signature on Delivery: Some orders may require a signature upon delivery for security purposes.
Order Delays & Lost Shipments
- Unforeseen Delays: While we strive for timely deliveries, delays due to carrier issues, extreme weather, customs clearance, or other factors beyond our control may occur.
- Lost Shipments: If you suspect your package is lost, please contact us at info@xemsis.com with your order details. We will work with our logistics partners to investigate and resolve the issue.
Returns Due to Non-Delivery
- If an order is returned to us due to failed delivery attempts, incorrect address, or customer non-responsiveness, we will notify you.
- Reshipment of the package will be subject to additional shipping fees.
- If a refund is requested, the shipping cost (if applicable) will be deducted from the total refund amount.
Changes & Cancellations
- Orders can only be modified or canceled before dispatch. Once dispatched, no changes can be made.
- To cancel or modify an order, contact our support team at info@xemsis.com as soon as possible.
Contact Us
For any shipping-related queries, assistance, or tracking issues, please contact us at:
- Email: info@xemsis.com
- Website: https://xemsis.com
- Address: XEMEX Towers, Plot No : 34, Manikodi Srinivasan Nagar, Perungudi, Chennai, Tamil Nadu 600096
We appreciate your trust in Xemsis, and we strive to provide a smooth and reliable shipping experience!
